At ZM Studio, customer satisfaction is our priority. We offer a simple and transparent return and refund policy to ensure a smooth shopping experience.
1. 7 Days Return Policy
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Customers may request a return within 7 days of receiving their order.
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Return requests made after 7 days will not be accepted.
2. Eligibility for Return
To qualify for a return:
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The item must be unused, unworn, unwashed, and in original condition
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All tags, labels, and packaging must be intact
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Proof of purchase (order number or receipt) must be provided
Items showing signs of wear, damage, or alteration will not be accepted.
3. 100% Refund
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Once the returned item is received and inspected, a 100% refund will be processed.
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Refunds will be issued via the original payment method or as store credit, depending on the payment type.
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Refund processing may take 5–7 working days after approval.
4. Return Shipping Charges
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Customers are responsible for return shipping costs.
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Shipping charges are non-refundable.
5. Damaged or Incorrect Items
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If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery.
6. Non-Returnable Items
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Sale or discounted items
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Items purchased during clearance or promotional offers
(Unless the item is damaged or incorrect)
7. How to Request a Return
To initiate a return, please contact us with:
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Order number
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Reason for return
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Clear photos of the product
Email: info@zmstudio.pk
Website: https://zmstudio.pk